Delivery & returns

UK delivery

Our standard delivery is £3.50

  • Our Standard Delivery uses Royal Mail 48 hours tracked.

  • Orders placed before 10pm will be delivered within 3-5 working days.

  • Delivery excludes Saturdays, Sundays and bank holidays.

  • For some postcodes, Standard Delivery service can take longer to arrive.

  • When you spend over £30 you receive free delivery.


International delivery

We use Royal Mail Tracked service for international deliveries to ensure you have a trackable service.

Europe: IS CURRENTLY SUSPENDED. Please check back soon.

USA & Canada: £20 - Royal Mail Tracked 10-14 working days.

South Africa / India / Australia / New Zealand / Israel: £20 - Royal Mail Tracked 10 - 14 days.

Please be aware that Knude Society is not responsible for any customs’ tax you may have to pay on deliveries entering your country.



We hope you’re happy with everything you order from us. However, if you’re not you can return items for a refund or an exchange.

Please email and we’ll get this sorted for you.

There are some items that won’t qualify for a refund or exchange unless they’re faulty:

  • All sex toys where the packaging seal has been opened. Unless the item(s) are considered badly damaged or faulty.

  • Lubricants(s), where the seal has been broken. Unless the item(s) are considered badly damaged or faulty.

If you have a faulty product, please email and we’ll arrange a refund/replacement.